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I've been an Amazon customer for years and have always had great experiences with their customer service. But recently, it feels like the quality has taken a nosedive—longer wait times, less knowledgeable representatives, and unresolved issues. Has anyone else noticed this decline? Is Amazon doing anything to address it, or should we be ...
For Amazon’s customer service ranks—the frontline staff at a nearly $2 trillion business that proudly markets itself as “customer-obsessed”—the layoffs carry a special significance.
While Amazon prides itself on stellar customer service, the reality is that many shoppers face frustrating problems like delayed deliveries, damaged or counterfeit products, billing errors, and unresponsive customer support.
I just googled "Amazon customer service terrible now" and found this 8 mo. old thread. I actually keep getting agents end conversations at the end so I have to spend an hour chatting about an issue, repeating myself and getting frustrated AF. This has happened at least 4 times this year!
I remember when you could call Amazon and get fantastic customer service. All I can think is that they have the market cornered and can do anything they want now. Just beyond frustrating, awful service recently.
I recently described their Just Walk Out and Amazon One technologies, both powerful ways to get retail shoppers out of the store without checkout lines and payment processing delays. Their ...
New York Magazine Contributing Editor John Herrman tells “Nightcap’s” Jon Sarlin how the shopping experience on Amazon has gotten worse and why that might be part of the company’s plan.
A spokesperson for Amazon told me that the company prioritizes a customer-first search experience by cracking down on inauthentic reviews and surfacing “new and lesser-known products and brands...
Amazon has a customer satisfaction problem: Shoppers complain of delayed deliveries, poor customer service, and irrelevant search results, dragging its satisfaction rating to a record low.
Late last year, The Wall Street Journal reported that Amazon’s customer satisfaction had fallen sharply in a range of recent surveys, which cited COVID-related delivery interruptions but...