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360-degree feedback (also known as multi-rater feedback, multi-source feedback, or multi-source assessment) is a process through which feedback from an employee's colleagues and associates is gathered, in addition to a self-evaluation by the employee.
Clark L. Wilson (August 31, 1913 – August 12, 2006 in Winchester, Virginia) was an American industrial psychologist who introduced the concept of 360 feedback surveys for management training and development applications. From 1970-1973 he developed his first 360-degree feedback survey, the "Survey of Management Practices". It was based on a ...
It is a multi-rater form, meaning that it analyzes the leader's self-assessment alongside how superiors, peers, subordinates, and others perceive their leadership behaviors. The MLQ 360 measures transformational leadership, transactional leadership, passive/avoidant behaviors, and outcomes of leadership.
Developed out of the key traits found within "The Five Practices of Exemplary Leadership" is the Leadership Practices Inventory, or LPI, a print and online assessment, which the authors called a "360 assessment tool", which leaders can use to allow staff to be surveyed about specific leaders in their organization. [10]
Most legitimate providers of 360 degree feedback only use their tools for feedback and coaching purposes. Once a 360 degree tool is used for a performance review, you tend to get skewed results. Reports and Peers give the leader higher scores because they know their performance bonus is on the line.
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