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If the template has a separate documentation page (usually called "Template:template name/doc"), add [[Category:Help desk templates]] to the <includeonly> section at the bottom of that page. Otherwise, add <noinclude>[[Category:Help desk templates]]</noinclude>
Template documentation This template places a small box with a link to the Help desk at the right margin of the page. The above documentation is transcluded from Template:Help desk/doc .
A library help desk. Technical support (often shortened to tech support) refers to services. Within a corporation, these are also known as help desks [38] often arrange their technical support structure as a three-tier (plus two) system: [39] Tier 1: Basic help desk – initial point of contact, including software opening a trouble ticket.
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Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls ...
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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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related to: level 1 help desk responsibilities list template pdf free