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Examples of customer service by artificial means are automated online assistants that can be seen as avatars on websites, [12] which enterprises can use to reduce operating and training costs. [12] These are driven by chatbots , and a major underlying technology to such systems is natural language processing .
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]
Pages in category "Customer service" The following 37 pages are in this category, out of 37 total. This list may not reflect recent changes. ...
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
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Even at businesses that strived to satisfy all customer needs, there was still an understanding that the customer could be right, if, and only if, they had the money.
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