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American Home Shield serves over 2 million customers across 49 states and the District of Columbia. It is one of the largest home warranty providers in the United States. [ 10][ 11] The company works with over 16,000 independent contractor firms and 60,000 technicians in the U.S. [ 12][ 13] The headquarters are in Memphis, Tennessee. [ 1][ 14]
Also in 2006, the company acquired Warranty Corporation of America (WaCA) [10] then merged in 2008 with National Electronics Warranty (NEW Customer Service Company). [11] As the company attempted to expand with new ventures, customer service was always an issue.
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AppleCare+ is Apple 's brand name for extended warranty and technical support plans for their devices. AppleCare+ extends the devices' one-year limited warranty and the ninety days of technical support (which is known as basic AppleCare). It allows the customer unlimited incidents of accidental damage with a deductible (which, like the price of ...
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This lifetime warranty program was instituted by Sears when they began selling the Craftsman line in 1927. [30] This warranty program requires no receipt or dated proof of purchase. If the owner takes the item into a local retail store, it may be replaced or repaired free of charge. [31] The full text of the warranty is as follows:
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...