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Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems
Salesforce, Inc. is an American ... Salesforce acquired ExactTarget, an email ... a phishing attack compromised contact information on a number of Salesforce ...
Salesforce Marketing Cloud was founded as an email marketing vendor. [8] Its email management software maintains mailing lists and schedules [36] and modifies email messages based on what recipients read, click-on or forward. [37] [38]
SalesforceIQ (formerly RelateIQ), a subsidiary of Salesforce.com, was an American software company based in Palo Alto, California.The company's software involved a relationship intelligence platform that combines data from email systems, smartphone calls, and appointments to augment or replace standard relationship management tools or database solutions.
For small businesses, a CRM system may consist of a contact management system that integrates emails, documents, jobs, faxes, and scheduling for individual accounts. CRM systems available for specific markets (legal, finance) frequently focus on event management and relationship tracking as opposed to financial return on investment (ROI).
Cirrus Insight's core functionality is to integrate Google's Gmail email service with Salesforce's customer relationship management program.Features include the ability to track Gmail emails and attachments in Salesforce, view Salesforce information in Gmail and other Google Apps, synchronize the Salesforce and Google calendars, and add the user's Google Contacts to Salesforce.
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Conga Composer allows automated creation of Microsoft Word documents from multiple Salesforce.com data sources. Based on customer feedback, support was added for HTML email, as well as multiple document types including: Microsoft Excel, Adobe PDF, and Microsoft PowerPoint. AppExtremes officially re-branded itself to Conga on April 16, 2013.