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By 2000 the company United Airlines did not directly criticize the website, and instead asked customers to send complaints directly to the airline. [1] In 2001 a spokesperson for United, Whitney Staley, said "of course we would respond to" a complaint placed on a third party website. [ 6 ]
On April 13, 2017, the United Master Executive Council, the United Airlines bargaining unit of the Air Line Pilots Association, a trade union, issued a statement to shift blame from United to Republic Airlines, one of the carriers under contract to operate United Express flights, and especially the Chicago Department of Aviation. The statement ...
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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
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United Airlines, Inc. is a major airline in the United States headquartered in Chicago, Illinois. [3] United operates an extensive domestic and international route network across the United States and all six inhabited continents [10] primarily out of its seven hubs, with Chicago–O'Hare having the largest number of daily flights [11] and Denver carrying the most passengers in 2023. [12]