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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
The U.S. Department of Transportation Office of Inspector General (DOT OIG) is one of the Inspector General offices created by the Inspector General Act of 1978.The Inspector General for the Department of Transportation, like the Inspectors General of other federal departments and agencies, is charged with monitoring and auditing department programs to combat waste, fraud, and abuse.
The DOT data captures other complaints as well, such 2.8 million grievances about pieces of luggage being mishandled, lost, or damaged, and 11,527 checked wheelchairs or scooters suffering a ...
Department of Transportation data shows travel delays, bag issues, were the key pain points for travelers in May. DOT complaint data shows passengers are still not happy with airline service Skip ...
The latest data from the Department of Transportation shows airlines struggled to keep their schedules in June and passengers were keen on refunds. Airline reliability, refunds: DOT data shows the ...
Alaska Airlines Flight 2059 was a scheduled domestic flight operated by Horizon Air for Alaska Airlines that was traveling from Paine Field in Everett, Washington, to San Francisco International Airport on October 22, 2023, when an off-duty pilot deadheading in the jump seat of the cockpit reportedly attempted to crash the plane by disabling its engines.
Delta Flight 954, operating the Convair, experienced miscommunication with air traffic control and were crossing a runway in poor visibility when North Central Airlines Flight 575, operating the DC-9, were in their takeoff roll on the same runway. The DC-9 attempted to fly over the Convair but struck it and then crash landed back on the runway.
In 2022, airlines carried 741,582 wheelchairs and scooters, and there were 11,389 incidents reported to the DOT. That's an increase from 2021, when carriers transported 553,969 mobility devices ...