Search results
Results from the WOW.Com Content Network
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.
HP IT Management Software is a family of Enterprise software products by OpenText as a result of the spin-merge of Hewlett Packard Enterprise's software assets with Micro Focus in 2017 and acquisition of Micro Focus by OpenText in 2023. [1]
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. [2] [3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.
Supportworks provides a tool to track widespread incidents that may impact a variety of customers known as "issues." Calls can be associated with an issue and closed en masse when an issue has been corrected. Closing such an issue generates an email notification to all customers affected.
Serena Software Inc. is an American software company that provides IT management products to enterprises. [3] Serena solutions offer a process orchestration approach and span the areas of development, DevOps and IT management.
The transport method (XML, JSON, etc.) is not defined, rather the meaning and name of specific data stores is outlined to facilitate a common schema between vendors and customers and tools providers. The first commercial SAM tool to encapsulate ISO 19770-3 was AppClarity by 1E. Since then K2 by Sassafras Software has also encompassed 19770-3.
Request Tracker, commonly abbreviated to RT, is an open source tool for organizations of all sizes to track and manage workflows, customer requests, and internal project tasks of all sorts.