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NICE Ltd. (Hebrew: נייס) is an Israeli technology company specializing in customer relations management software (NICE CXone), artificial intelligence, and digital and workforce engagement management. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel ...
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Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used.
Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts .
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The company which was a SaaS-based enterprise behavioral analytics software provider, became a subsidiary product offering of NICE following the acquisition. [14] During the same year, NICE and Eilam posted a number of positive results regarding company growth. These results were mainly focused on two of the company's cloud platforms, CXone and ...
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