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So in February 2017, Asurion launched its Simplr subsidiary to provide customer-service via on demand staffing and machine learning. [12] Through Soluto, Asurion acquired in 2017 Drippler, another tech support app company, and merged it with Soluto. [2] In August 2019, Asurion acquired uBreakiFix, a national phone and electronics repair chain. [13]
UBreakiFix. uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States and the Caribbean. [1][2][3] They are most commonly known for repairing all kinds of household electronics. [4] In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company. [5]
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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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