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IT managers have a lot in common with project managers but their main difference is one of focus: an IT manager is responsible and accountable for an ongoing program of IT services while the project manager's responsibility and accountability are both limited to a project with a clear start and end date. [18]
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service ...
The CPT code set describes medical, surgical, and diagnostic services and is designed to communicate uniform information about medical services and procedures among physicians, coders, patients, accreditation organizations, and payers for administrative, financial, and analytical purposes.
Credentialed Manager: ICMA-CM Certified Government Chief Information Officer [46] CGCIO Certified Municipal Clerk: CMC Certified Municipal Finance Officer CMFO Certified Municipal Official (MO) CMO Certified Public Manager CPM Certified Public Works Manager (NJ) CPWM Certified Tax Assessor (NJ) CTA Certified Tax Collector (NJ) CTC
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. [1] [2] Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework and ITIL. SCSM has integrated ITIL compliant fulfillment of service requests.
WinCIM. CompuServe Information Manager (CIM) was CompuServe Information Service's client software, used with the company's Host Micro Interface (HMI).The program provided a GUI front end to the text-based CompuServe service that was at the time accessed using a standard terminal program with alphanumerical shortcuts.