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The Complaints Division receives and addresses complaints from consumers and members of the public regarding communication services and products. The department intervenes or escalates these complaints to operators for resolution or to the Complaints & Compliance Committee (CCC) for adjudication.
Vodacom has a subscriber base of more than R45M, with an average revenue per user of more than R60 across both rural and urban subscribers [citation needed]. Vodacom, together with the other operators, have come under criticism in late 2009 by government and the public for high interconnect charges. [20]
Vodacom South Africa provides 3G, 4G, and UMTS networks in South Africa, and also offers HSPA+ (21.1 Mbit/s), HSUPA (42 Mbit/s, 2100 MHz), Wi-Fi, WiMAX, and LTE services. Vodacom was the first cellular provider to introduce LTE in South Africa. [12] On 21 October 2015, Vodacom launched its fibre product to the home user. [13]
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Rain is a data-only mobile network services company in South Africa.They provide 4G and LTE services through a partnership to use Vodacom and MTNs infrastructure. [9] [10] They launched the first Standalone 5G (3600) network in the country, powered by Huawei infrastructure.
In South Africa the Department of Public Enterprises is the shareholder representative of the South African Government [1] with oversight responsibility for state-owned enterprises in key sectors. Some companies are not directly controlled by the Department of Public Enterprises, but by various other departments.
Rank Operator Technology Subscribers (in millions) Ownership 1: Mobilis: GSM-900/1800 MHz (GPRS, EDGE) 2100 MHz UMTS, HSPA, HSPA+ 1800 MHz LTE: 22.1 (Q3 2024) [1] Algérie Télécom
Vodacom Tanzania Limited is Tanzania's leading cellular network company. As of December 2020, Vodacom Tanzania had over 15.6 million customers and was the largest wireless telecommunications network in Tanzania . [ 4 ]