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[19] [22] Consumer Reports also found that prices for items such as electronics were, in some instances, higher than available from online retailers; the "deep discounts" were found on flooring and high-end furniture. [17] [18] [19] Despite the high fees, DirectBuy reported that 75% of its customers renewed their memberships in 2009. [23]
In the year ending August 2012 it made 53% of its decisions in favour of the consumer, either in full or in part. [4] In the 2016 annual review 52% decisions were found in favour of the consumer (awards can include full refund, repair, replacement, additional work and/or compensation); 36.5% were split decisions (some parts are upheld). [5]
Consumer Reports states that PriceGrabber places the ads and pays a percentage of referral fees to CR, [25] who has no direct relationship with the retailers. [26] Consumer Reports publishes reviews of its business partner and recommends it in at least one case. [27]
Discover the latest breaking news in the U.S. and around the world — politics, weather, entertainment, lifestyle, finance, sports and much more.
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
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ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.
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