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In 2023, the BBC's Watchdog discovered that guests had been contacted by fraudsters over the official Booking.com messaging system, spoof emails, and WhatsApp resulting in financial loss and leaked customer data. Guests complained that it was very difficult to contact Booking.com about this issue, citing poor customer service. [49]
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Hotels.com, L.P. [1] is a global website for booking hotel rooms online and by telephone. The company has 85 websites in 34 languages, and lists over 325,000 hotels in approximately 19,000 locations. The company has 85 websites in 34 languages, and lists over 325,000 hotels in approximately 19,000 locations.
Priceline.com is headquartered in Norwalk, Connecticut, United States and is wholly owned by Booking Holdings, which also owns Kayak.com, Booking.com and other sites. The company was founded in 1997. It operates in more than 200 countries and territories around the world and has partnerships with over 400 airlines and 300,000 hotels.
Booking.com says: “You can choose to offer a discount of at least 10 per cent but for the best results, we recommend 15 per cent.” The discount I got was 18 per cent.
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Agoda was the primary company criticized, and its success is part of what led the Ministry of Tourism & Sports to create a competitive hotel booking website. [22] In 2018, Agoda cooperated with the Taipei City Government's request to remove illegal and unregistered Taipei hotels from its listings. [ 23 ]
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