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Qualtrics is an American experience management company, with co-headquarters in Seattle, Washington, and Provo, Utah, in the United States. The company was founded in 2002 by Scott M. Smith, Ryan Smith , Jared Smith, and Stuart Orgill.
Smith was born in Eugene, Oregon. [2] [4] His father, Scott Smith, worked as a university professor and his mother, Nancy Smith Hill, holds a PhD in information systems.[5] [6] While he was attending Brigham Young University's Marriott School of Business, he founded Qualtrics with his father, and his brother, Jared.
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The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology, [ 1 ] the software is used in voice of the customer , customer experience management and customer feedback programs.
Julie Larson-Green (born 1962) is the former chief experience officer (CXO) of the Office Experience Organization at Microsoft, [1] where she worked 1993 through 2017. [2] She subsequently joined Qualtrics as their CXO.
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