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Soft systems methodology (SSM) is an organised way of thinking [clarification needed] applicable to problematic social situations and in the management of change by using action. It was developed in England by academics at the Lancaster Systems Department on the basis of a ten-year action research programme.
Strategic service management (SSM) is a business strategy that aims to optimize the post-sales service that a company provides, by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Benefits of strategic service management can include: [1]
Problem structuring methods (PSMs) are a group of techniques used to model or to map the nature or structure of a situation or state of affairs that some people want to change. [1] PSMs are usually used by a group of people in collaboration (rather than by a solitary individual) to create a consensus about, or at least to facilitate ...
Peter Checkland (born 18 December 1930, in Birmingham, UK) is a British management scientist and emeritus professor of systems at Lancaster University. He is the developer of soft systems methodology (SSM): a methodology based on a way of systems thinking systems practice. Systems practice is the idea of uncovering an optimal solution within ...
Conceptual models of human activity systems are used in soft systems methodology (SSM), which is a method of systems analysis concerned with the structuring of problems in management. These models are models of concepts; the authors specifically state that they are not intended to represent a state of affairs in the physical world.
Academics and practicing managers have developed numerous models and frameworks to assist in strategic decision-making in the context of complex environments and competitive dynamics. [6] Strategic management is not static in nature; the models can include a feedback loop to monitor execution and to inform the next round of planning. [7] [8] [9]
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To produce the logical specification, the analyst builds the required logical models for both the data-flow diagrams (DFDs) and the Logical Data Model (LDM), consisting of the Logical Data Structure (referred to in other methods as entity relationship diagrams) and full descriptions of the data and its relationships. These are used to produce ...