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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non ...
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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CareerBuilder was founded by Robert J. McGovern [12] in 1995 under the name NetStart Inc. [11] They originally sold software allowing companies to list job openings on their Web sites and to manage the incoming e-mails those listings created.
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related to: non voice call center agent job description for resume builderresumegenius.com has been visited by 10K+ users in the past month
resume.co has been visited by 10K+ users in the past month