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  2. Crucial Conversations: Tools for Talking When Stakes Are High

    en.wikipedia.org/wiki/Crucial_Conversations:...

    Crucial Conversations: Tools for Talking When Stakes Are High was first published in 2002 by McGraw-Hill, with a second edition published in 2012, [1] and a third edition published in 2022. [2] A business self-help book written by the four co-founders of VitalSmarts, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, the book has ...

  3. How to Handle Tough Conversations At Work - AOL

    www.aol.com/2014/06/29/how-to-handle-tough...

    Dr. Mark Goulston Dr. Mark Goulston was three times named one of America's best psychiatrists by the Consumers Research Council and now focuses on helping people communicate more effectively in ...

  4. Fierce Conversations - Wikipedia

    en.wikipedia.org/wiki/Fierce_Conversations

    The introduction states that Fierce Conversations is a "guide to tackling your toughest challenges and enriching relationships with everyone important to your success and happiness through principles, tools, and assignments designed to direct you through your first fierce conversations with yourself on to the most challenging and important conversations facing you."

  5. Social skills - Wikipedia

    en.wikipedia.org/wiki/Social_skills

    Social skills are the tools that enable people to communicate, learn, ask for help, get needs met in appropriate ways, get along with others, make friends, develop healthy relationships, protect themselves, and in general, be able to interact with the society harmoniously. [1]

  6. Can I Secretly Record a Conversation at Work? - AOL

    www.aol.com/news/2013-11-19-can-i-record-a...

    Unfortunately, there's no easy answer to this question, and a mistake can land you in jail. Illegal tape recording can have both criminal and civil penalties. The employee in South Carolina faces ...

  7. Interpersonal communication - Wikipedia

    en.wikipedia.org/wiki/Interpersonal_communication

    In on-line interactions personal information can be disclosed immediately and without the risk of excessive intimacy. For example, Facebook users post extensive personal information, pictures, information on hobbies, and messages. This may be due to the heightened level of perceived control within the context of the online communication medium ...

  8. Conversation analysis - Wikipedia

    en.wikipedia.org/wiki/Conversation_analysis

    A focus on interaction in professional contexts was established by the 1992 book Talk at Work by Paul Drew and John Heritage, [45] but earlier studies had also focused on specific institutional contexts, mostly one at a time. [46] More recently, conversation analysis has also been used in the development of conversational user interfaces and ...

  9. Phatic expression - Wikipedia

    en.wikipedia.org/wiki/Phatic_expression

    Phatic communion denotationally breaks Grice's conversational maxims, because it gives information that is unnecessary, untrue, or irrelevant.It has important connotational meanings that do not break these maxims [6] and is best understood as an important part of language in its role in establishing, maintaining, and managing bonds of sociality between participants, [7] as well as creating ...