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In 2021, the banking reviews site MyBankTracker listed the most common complaints in its reviews: excessive fees, poor customer service, bounced checks, overdraft fees, loan issues, major errors ...
In many cases, bad customer service isn't caused by negligent or incompetent employees. Instead, the blame for poor service lies with their bosses -- or, more specifically, the policies put in ...
Airbnb warned investors of dwindling customer demand in an earnings call earlier this month, BI reported, and lowered its projected earnings for Q3 from $3.8 billion to between $3.67 billion and ...
Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
These safety and quality problems have been compounded in the past by the poor wait times of Tesla's customer service. Some features such as Autopilot, Full Self-Driving beta, and Passenger Play (a feature allowing riders to play Tesla games while in motion) have been criticized for their careless deployment. Critics have noted that some Tesla ...
Netflix is a subscription streaming service owned by the American company Netflix, Inc. Launched on August 29, 1997, it initially offered DVD rental and sale by mail, but the sales were eliminated within a year to focus on the DVD rental business. In 2007, the company began transitioning to its current subscription streaming model.
Apple (AAPL) has earned my loyalty for treating me better than I deserved after I "dunked" two different iPhones. Too bad more companies don't look after their customers this well. Details of the ...
Placards and a papier-mâché Jeff Bezos head at London "Make Amazon Pay" protest in 2021. Amazon has been criticized on many issues, including anti-competitive business practices, its treatment of workers, offering counterfeit or plagiarized products, objectionable content of its books, and its tax and subsidy deals with governments.