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And the only thing worse for a business than bad customer service is having no customers to serve at all. Motley Fool contributor M. Joy Hayes, Ph.D., is the principal at ethics consulting firm ...
These safety and quality problems have been compounded in the past by the poor wait times of Tesla's customer service. Some features such as Autopilot, Full Self-Driving beta, and Passenger Play (a feature allowing riders to play Tesla games while in motion) have been criticized for their careless deployment. Critics have noted that some Tesla ...
Apple (AAPL) has earned my loyalty for treating me better than I deserved after I "dunked" two different iPhones. Too bad more companies don't look after their customers this well. Details of the ...
Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a faulty service increases ...
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Included in the book Automotive Atrocities: The Cars We Love to Hate, author Eric Peters made note of Fuego's poor performance and poor reliability combined with difficulty in sourcing replacement parts and finding a mechanic that knew how to service a Renault, leading to rapid depreciation that reduced Fuegos to being completely worthless when ...