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Learn about Austin Energy services, programs, and rebates. Log in to your City of Austin Utilities account, sign up for outage alerts, check current conditions, and get Austin Energy news. Report outages, pay online, and see our power generation mix.
The City of Austin provides public utilities to residents of Austin and some surrounding areas. Start, Stop, or Transfer Service; Residential Fees & Deposits; Manage Your Utility Account; Confidentiality & Customer Rights; Service Reconnection
The City of Austin offers a variety of payment options so you can pay your bill conveniently. Your payment must be received on or before the due date on the bill. If you are experiencing financial hardship and are unable to pay your bill, please call City of Austin Utilities Customer Care at 512-494-9400.
The Solar Standard Offer program is Austin Energy’s innovative approach for increasing local solar adoption. This program, developed by Austin Energy staff, is the first of its kind in the industry.
Manage your City of Austin Utilities by calling 512-494-9400 (Austin) or 888-340-6465 (toll free). Visit the City of Austin Utilities Online Customer Care for online options. You can receive assistance with: Start, stop, or transfer city utilities (electric, water, solid waste) Pay your utility bill; Get help with your utility account
Continuing as a leader in clean energy innovation, Austin Energy is partnering with Exceed Energy Inc. to pilot a first-of-its-kind advanced geothermal project near its Nacogdoches biomass-generating facility.
In case of discrepancies, the official rates and fees on file with the Austin City Clerk’s office takes precedence. For a complete listing of rates and fees, contact us at: 512-494-9400 or 1-888-340-6465, coautilities.com/go/bulletins or City of Austin, P.O. Box 2267, Austin, TX 78783-2267.
Call toll-free 1-833-375-4919 to make utility payments by phone; Or make a Quick Payment online; Pay at a Utility Customer Service Center
On Oct. 29, Austin Energy crews strung 3,309 lights on the iconic moonlight tower in Zilker Park transforming it into the Zilker Holiday Tree. Our community will come together Sunday, Dec. 1 for the 58th Annual Zilker Holiday Tree Lighting Ceremony .
Austin Energy is deploying its advanced AI-driven wildfire detection system, marking a significant step forward in enhancing wildfire response capabilities across its entire 437-square-mile service territory.