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Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Microsoft 365 is a family of productivity software, collaboration and cloud-based services, encompassing online services, products formerly marketed under Microsoft Office, and enterprise products and services. This list contains all the programs that are, or have been, in Microsoft Office since it was released for classic Mac OS in 1989, and ...
Field service management (FSM) refers to the management of a company's resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting, and other back-office ...
The ServiceMax platform is designed to optimize the service execution processes and is used by service technicians, dispatchers, service planners, and their managers. Customers include medical device manufacturing, industrial manufacturing, food and beverage equipment, buildings and construction, technology, oil and gas, and power and utilities ...
Microsoft Azure Cognitive Search, formerly known as Azure Search, is a component of the Microsoft Azure Cloud Platform providing indexing and querying capabilities for data uploaded to Microsoft servers. The Search as a service framework is intended to provide developers with complex search capabilities for mobile and web development while ...
Skype WiFi (previously known as Skype Access) [147] is a service designed to provide cheap WiFi all over the world which is accessible through an iPhone and Android app, when the service launched Skype offered the service free of charge for an entire weekend. [148]
In 2014, Oracle acquired LiveLOOK, real-time visual collaboration technology used for cobrowsing, screen sharing, and click-to-call; and TOA (Time of Arrival), a cloud-based field service app which became Oracle Field Service. [5] The capabilities were integrated into the Service software in 2015, along with skills-based routing. [4]
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