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The French branch of IKEA went on trial on 22 March 2021, for running an elaborate system to spy on staff members and job applicants by illegally using private detectives and police officers. [17] On 15 June 2021, IKEA France was found guilty of spying and ordered to pay €1.1m in fines and damages for these illegal practices.
A super-complaint, as defined in section 11(1) of the UK's Enterprise Act 2002, is a complaint submitted by a designated consumer body stating that "any feature, or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers". [2]
On 8 August 2008, IKEA UK launched a virtual mobile phone network called IKEA Family Mobile, which ran on T-Mobile. [132] At launch it was the cheapest pay-as-you-go network in the UK. [133] [134] In June 2015 the network announced that its services would cease to operate from 31 August 2015. [135]
IKEA opened a 32,000 square metres (340,000 sq ft) store in Calcot, Reading, Berkshire on 14 July 2016 and opened in September 2017 in Sheffield. On the 10 May 2018, the UK's 21st store opened in Exeter. [34] [35] Additionally the UK has two Order and Collect points; Norwich [36] (which closed in 2021) and Aberdeen. [37]
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The IKEA effect is a cognitive bias in which consumers place a disproportionately high value on products they partially created. The name refers to Swedish manufacturer and furniture retailer IKEA , which sells many items of furniture that require assembly .
The vast majority of complaints — 99.6% of them last year — get a timely response, according to the bureau. In about 41% of cases, consumers get some sort of formal relief, while in another 53 ...
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