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Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.
Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [ 76 ]
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Brian L. Roberts. Comcast is described as a family business. [19] Brian L. Roberts, its chairman and CEO, is the son of founder Ralph J. Roberts (1920–2015). Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an "undilutable 33% voting power over the company". [20]
DirecTV, Comcast and AT&T had several complaints filed against them for double charges, cancellation fees, and unreceptive customer service when people complained about being charged for services ...
In July 2006, Adelphia sold its cable operations to Comcast (which now uses the Xfinity brand) and Time Warner Cable (then part of Time Warner, later known as WarnerMedia) for $17.6 billion. In 2007, Time Warner Cable officially succeeded Adelphia as a publicly traded corporation but the cable assets were spun out in 2009 and was acquired by ...
Comcast Business is a subsidiary of Comcast, which, through several iterations, has handled the sales, marketing, and delivery of internet, phone, and cable television to businesses (in contrast, consumer services are primarily offered under the Xfinity brand).
Comcast, the dominant cable provider in South Florida, has said it will block Bally Sports networks nationally from its subscribers' homes after months of negotiations between Comcast and Diamond ...
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