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When working within Microsoft 365, messages such as Contacting the server for information or Getting your new Office ready for you may appear for long periods of time. This occurs when Microsoft 365 is contacting a remote location, such as a file repository, an email server, a printer, or an Internet location.
Repair an Office application. If a Microsoft 365 application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. When you’re done, you might need to restart your computer.
Applies To. When a user runs an Office app, such as Word or Excel, diagnostic information is collected and saved to log files on the user’s device. These log files contain information about the processes and components running in the application, and can help detect, diagnose, and fix issues and help make improvements to Office.
If you are recently running into installation, activation, or updating issues, please refer to our Fixes or workarounds for recent Office installation or activation issues article. For Office apps specific issues, please click on the links below to find workarounds or fixes.
Repair an Office application. If a Microsoft 365 application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. When you’re done, you might need to restart your computer.
Try Microsoft Update or contact your company help desk. To download an update manually, see Office Updates. If you would like to update Office but can't open any of your Office apps, try repairing your Office suite: Go to Control Panel > Programs > Uninstall a program.
Word, Excel, and PowerPoint might close unexpectedly when opening, closing, saving, uploading, or downloading cloud files in Office 365 Version 2205. No errors are displayed when the application suddenly closes. STATUS: FIXED.
This article provides steps to diagnose and resolve issues that occur when you cannot print in a Microsoft 365 app, such as Excel, or Word on a PC or Mac. Windows Mac. Try the following options to help determine the problem: Test printing in other programs. Open WordPad.
Check your Microphone settings in Control Panel. Dictation can't hear you. If you get the message, "Dictation can't hear you," or if nothing happens as you dictate, try these: Make sure your microphone is not muted. Move to a quieter location. Adjust the input level of you microphone.
The options available in the Trust Center allow you to share documents with the people you want, as well as to find and remove hidden information you may not want to disclose. To learn more about Office privacy, read the Microsoft Privacy Statement.
This feature works for links to Word, Excel, or PowerPoint files, stored on OneDrive or SharePoint, that you click in Word, Excel, Outlook, or PowerPoint for Microsoft 365 on Windows or Mac. Once a user turns this feature on, it will apply to all three apps - Word, PowerPoint, and Excel.