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A service delivery platform (SDP) is a set of components that provides a service(s) delivery architecture (such as service creation, session control and protocols) for a type of service delivered to consumer, whether it be a customer or other system.
The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the ...
The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2] The Service Portfolio consists of three parts: [3] Service Pipeline
A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
During service logic processing, additional data required to process the call may be obtained from the SDF. The logic on the SCP is created using the SCE. Service Data Function (SDF) or Service Data Point (SDP) is a database that contains additional subscriber data, or other data required to process a call. For example, the subscriber's ...
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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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