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However, its back office and customer services operations are contracted out. NS&I first outsourced out its operations in 1999 to Siemens Business Services; some 4,000 staff were transferred to Siemens, leaving 130 NS&I staff responsible for the design, management and marketing of products, and managing the relationship with Siemens. [19]
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NS Commercie – product- and customer management (business and product development, marketing, sales and customer service). NS International – operator, in conjunction with NS Reizigers and foreign partners, of Thalys (from Amsterdam to Paris), ICE (to Cologne and Frankfurt), Intercities (to Berlin) and Intercity Direct services (to Brussels ...