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Citizens Advice [n 1] (previously Citizens Advice Bureau [9] [n 2] and also known as Cyngor ar Bopeth [n 3] in Welsh [10]) is a British independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.
It is an umbrella organisation that represents advice organisations throughout the world. It works at a European level with the European Citizen Action Service . [ 1 ] Citizens Advice International aims to promote free advice services [ 2 ] and provide support to Citizens Advice organisations throughout the world. [ 3 ]
Dundas Street Bureau is the oldest premises currently operated by CAE, having existed as a Citizens Advice Bureau since 1962. Dundas Street is also the largest bureau in Edinburgh with the highest number of enquiries per week, partly due to the central Edinburgh location of this bureau.
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Citizens advice organisations based upon the United Kingdom advice charity can be found in Spain, Gibraltar, New Zealand, Australia and the Channel Islands. Organisations based on the British Citizens Advice charity exist in a number of jurisdictions outside the United Kingdom. Although none of these organisations is controlled by the British ...
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CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [ 1 ] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [ 2 ]