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This is usually due to problems on the mail server, heavy internet traffic, or routing problems. Unfortunately, other than waiting, you won't be able to determine if the message is delayed or undeliverable. If possible, ask the sender to resend the message to see if you can get the message a second time. Check for emails in your Spam folder
While 99.9% of spam, malware and phishing emails are being caught by our spam filters, occasionally some can slip through. When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific sender aren't good and helps us make AOL Mail even better at recognizing future spam emails.
Select the email. Click Spam.; If you're given the option, click Unsubscribe and you will no longer receive messages from the mailing list. If you click the "Mark as Spam" icon, the message will be marked as spam and moved into the spam folder.
Gmail: Scroll way down past 'all mail' and right above 'trash.' Outlook: Scroll right past 'sent mail' to a folder marked 'junk.' ... that let you search the messages in your spam folder by sender ...
Payton recommends using an email service that has a more rigorous spam filter, such as Proton Mail. Once you have a new email address, make sure to limit when and with whom you share it.
3. Mark messages as spam. While it’s tempting to keep scrolling past spam emails, report the message as spam instead. In most email programs, you simply click on a button that says, “Spam ...
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Emails from specific senders may be set up to go to the trash or other folders. Check your settings to view or change where they're going. • If you've set up filters, the settings may be routing some emails to the trash. You can review your filter settings in New AOL Mail and edit or delete any incorrect filters