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Cleveland County Water is an Equal Opportunity Employer and Provider. P: 704-466-3696.
Cleveland County water offers a variety of ways for customers to pay their water bill. On this page, you will find the different methods of payment available, and if they incur any convenience fees or are free of any additional fees.
We offer automated payments through a third party provider called Global. The link can be found on our website or you may pay over the phone by calling the Global number at 1-704-734-9310. You must have your account number ready when calling for faster service.
About Us. 715 Polkville Road. Shelby, NC 28150. Mailing Address: PO Box 8, Shelby, NC 28151. © 2022 Cleveland County Water. Cleveland County Water is an Equal Opportunity Employer and Provider. P: 704-466-3696.
Choose the service you need: CLICK HERE to START your application for service. CLICK HERE to STOP your current service. CLICK HERE to MOVE your service. CLICK HERE to sign up for paperless billing.
Emergency 24-Hour: PH: 704-466-3696. For Questions concerning Billing information, please contact: Michelle Alexander. Phone: (704) 466-3696 extension 110. Email: officemanager@clevelandcountywater.com. For Questions concerning Bank Draft and Payment Information, please contact:
View Rates. Please click on a link to view a rates schedule and fees. Residential Water Service (In District) Residential Water Service (Out of District) Residential Complex (In District) Commercial Water Service (In District) Commercial Water Service (Out of District) Irrigation Water Service (In District)
Cleveland County Water (CCW) has 3 different billing cycles each month due to the size of our system and your cycle is based on where you live in Cleveland County and the surrounding area.
Cleveland County Water is an Equal Opportunity Employer and Provider.
This report is a snapshot of last year’s water quality. Included are details about your source(s) of water, what it contains, and how it compares to standards set by regulatory agencies. Our constant goal is to provide you with a safe and dependable supply of drinking water.