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These Mods, who undergo vetting and orientation processes, adhere to predefined customer service guidelines. They assist or substitute in-house teams by overseeing various online community activities and specializing in digital engagement, including customer service, [ 2 ] maintenance tickets, social and forum moderation, and quality assurance ...
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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
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