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  2. Employee scheduling software - Wikipedia

    en.wikipedia.org/wiki/Employee_scheduling_software

    These forms however never actually scheduled the employees, it just kept track of the employees work week, hours, and prior work schedules. This then gave way to the idea of employee scheduling software, which would be an all-inclusive system that would store and track employee work history, along with actually scheduling the employee's work week.

  3. First Call Resolution - Wikipedia

    en.wikipedia.org/wiki/First_Call_Resolution

    The FCR metric has been used in the call center industry for over 25 years and continues to be a prevalent call center metric. [4] Nearly a decade ago, the start of customer relationship management ended the old days of "measure everything that moves". Call centers have a wide range of available statistics and data to analyze customer ...

  4. List of call centre companies - Wikipedia

    en.wikipedia.org/wiki/List_of_call_centre_companies

    Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021)

  5. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    Some government services use issue tracking system to keep track of issues and display them to the public. Issue tracking systems may show all tasks still to be done by the government (in a waiting queue), finished tasks, tasks in progress, order sequence, etc. [ citation needed ] Finished tasks can also be foreseen with the report, showing ...

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  7. Google Analytics - Wikipedia

    en.wikipedia.org/wiki/Google_Analytics

    Google Analytics is the most widely used website statistics service. [6] In May 2008, Pingdom released a survey stating that 161 of the 500 (32%) biggest sites globally according to their Alexa rank were using Google Analytics.

  8. AOL Mail

    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  9. FastTrack Schedule - Wikipedia

    en.wikipedia.org/wiki/FastTrack_Schedule

    FastTrack Schedule is a Project Management Software app (PMS) for Mac and Windows. It helps teams plan, track, analyze, organize, manage resources, develop resource estimates, and report their projects. [2] It can manage planning, scheduling, cost control, budget management, resource allocation, and Project Portfolio Management (PPM).