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A reverse telephone directory (also known as a gray pages directory, criss-cross directory or reverse phone lookup) is a collection of telephone numbers and associated customer details.
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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call.
The original 800-code operated for over thirty years before its 7.8 million possible numbers were depleted, but new toll-free area codes are being depleted at an increasing rate both by more widespread use of the numbers by voice-over-IP, pocket pagers, residential, and small business use, and response tracking for individual advertisements ...
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Directory assistance systems incorporate a wide range of automation to reduce the cost of human operators. [1] Almost all systems use custom database software to locate listings quickly. Most directory assistance systems use automated readback systems to give out the phone number.