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Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.
Salesforce Marketing Cloud is a digital marketing automation and analytics software and services platform developed by Salesforce. It was founded in 2000 under the name ExactTarget . The company filed for an IPO in 2007, but withdrew its filing two years later and raised $145 million in funding.
Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation , [ 1 ] a non-profit alliance of service organizations.
Infrastructure as a service (IaaS) is the most basic form of cloud computing, where infrastructure resources—such as physical computers—are not owned by the user but instead leased from a cloud provider. As a result, infrastructure resources can be increased rapidly, instead of waiting weeks for computers to ship and set up.
Transcender was established in 1992, shortly after Microsoft Corporation introduced its certification program. [1] In December 2003, Transcender joined Kaplan IT Learning and became a division of Kaplan, Inc. Kaplan is a wholly owned subsidiary of Graham Holdings Company (NYSE: GHC), formerly known as The Washington Post Company, and is a provider of online higher education, K-12 services, and ...
The ServiceMax platform is designed to optimize the service execution processes and is used by service technicians, dispatchers, service planners, and their managers. Customers include medical device manufacturing, industrial manufacturing, food and beverage equipment, buildings and construction, technology, oil and gas, and power and utilities ...
Certifications were earned by passing exams aligned to a specific certification offering. Typically multiple examinations were required to obtain either a hardware centered certification such as the MCSE (Microsoft Certified Systems Engineer) or a more software orientated offering such as the MCSD (Microsoft Certified Solutions Developer).
These control criteria are to be used by the practitioner/examiner (Certified Public Accountant, CPA) in attestation or consulting engagements to evaluate and report on controls of information systems offered as a service. The engagements can be done on an entity wide, subsidiary, division, operating unit, product line or functional area basis.