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A service blueprint for the organization of a conference. The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint is one of the most widely used tools to manage service operations, service design and service.
Service Blueprint The service blueprint is a way to describe the flow of a customer through a service operation from the start to the finish, along with the actions provided by the service providers both in interaction with the customer and in the "back room" out of sight of the customer. For example, if a customer wishes to purchase a suit ...
Value-stream mapping, also known as material- and information-flow mapping, [1] is a lean [2]-management method for analyzing the current state and designing a future state for the series of events that take a product or service from the beginning of the specific process until it reaches the customer.
Swimlane diagrams first appeared in the 1940s as a variation of the flow process chart called multi-column charts. [1] They were called Swim Lane diagrams by Geary Rummler and Alan Brache in their book Improving Performance (1990). They were first introduced to computer-based diagramming by iGrafx. Swimlanes are also known as "Rummler-Brache ...
In 1947, ASME adopted a symbol set derived from Gilbreth's original work as the ASME Standard for Process Charts. Business process mapping, also known as process charting, has become much more prevalent and understood in the business world in recent years. Process maps can be used in every section of life or business.
An event-driven process chain (EPC) is a type of flow chart for business process modeling. EPC can be used to configure enterprise resource planning execution, and for business process improvement. It can be used to control an autonomous workflow instance in work sharing.
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A Message Flow is represented with a dashed line, an open circle at the start, and an open arrowhead at the end. It tells us what messages flow across organizational boundaries (i.e., between pools). A message flow can never be used to connect activities or events within the same pool. Association An Association is represented with a dotted line.
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