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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured.
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L-plates or D-plates (in Wales only) (Welsh: Dysgwr, "learner") must be conspicuously displayed on the front and rear of the vehicle.; Learner drivers of a particular category and transmission type of vehicle must be accompanied by somebody aged 21 or above who has held a full driving licence for that category and transmission type for at least three years, except in the case of solo ...
The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.