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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured.
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The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.
The only person in the United Kingdom who is not required to have a driving licence in order to drive, or display a number plate on a vehicle, is the reigning monarch. [ 28 ] [ 29 ] Until 1974, driving licences (and tax discs) were issued by local authorities and had to be renewed every three years.