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Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.
In computing, Open Data Protocol (OData) is an open protocol that allows the creation and consumption of queryable and interoperable Web service APIs in a standard way. Microsoft initiated OData in 2007. [1] Versions 1.0, 2.0, and 3.0 are released under the Microsoft Open Specification Promise.
Siebel introduced the first mobile CRM app called Siebel Sales Handheld in 1999. The idea of a stand-alone, cloud-hosted customer base was soon adopted by other leading providers at the time, including PeopleSoft (acquired by Oracle), [11] Oracle, SAP and Salesforce.com. [14] The first open-source CRM system was developed by SugarCRM in 2004 ...
Features that support integration with other tools include: XMI Import/Export: Supports the XMI 1.1, 1.2 and 2.1 specifications (and import of .emx and Rhapsody files), Open Services for Lifecycle Collaboration (OSLC), CSV Import/Export, ArchiMate Open Exchange Format Import / Export.
Thomas G. Lane is a computer scientist dedicated to open-source software. In a 2000 survey, he was listed as one of the top 10 contributors to an intended-to-be-representative sample of open-source software, having contributed 0.782% of the total code. [1] Lane's contributions to open-source include: Organizer of the Independent JPEG Group (IJG ...
The QR code system was invented in 1994, at the Denso Wave automotive products company, in Japan. [6] [7] [8] The initial alternating-square design presented by the team of researchers, headed by Masahiro Hara, was influenced by the black counters and the white counters played on a Go board; [9] the pattern of the position detection markers was determined by finding the least-used sequence of ...
In software and systems engineering, a use case is a potential scenario in which a system receives an external request (such as user input) and responds to it. A use case is a list of actions or event steps typically defining the interactions between a role (known in the Unified Modeling Language (UML) as an actor) and a system to achieve a goal.
For example, the client data would be accessed by calling a "list_clients()" function instead of making an SQL query directly against the client table on the database. This allows the underlying database to be replaced without making any change to the other tiers.