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Sign in Banjul, capital of The Gambia, giving directions to the ombudsman's office. An ombudsman (/ ˈ ɒ m b ʊ d z m ən / OM-buudz-mən, also US: /-b ə d z-,-b ʌ d z-/-bədz-, -budz-[1] [2] [3]) is a government employee who investigates and tries to resolve complaints, usually through recommendations (binding or not) or mediation.
In 1979 the Taxpayer Ombudsman Office was created within the Internal Revenue Service to act as an ombudsman for the taxpayer. [2] Renamed in 1996 as the Office of the Taxpayer Advocate, this office has a unique role with the Treasury Department as having the responsibility to submit annual reports to Congress without any prior review or comment from the IRS Commissioner, the Secretary of the ...
Financial Ombudsman Service [170] - This service is free for consumers, and every year over 1 million people contact them about problems with: bank accounts, payments and cards; payment protection insurance (PPI); home, car, travel and other types of insurance; loans and other credit, like car finance; debt collection and repayment problems ...
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In 1984, the problem resolution offices (PRO) consisted of 80 full time employees and was headed by George A. O'Hanlon, the IRS ombudsman at the time. [5] [6] Commentators called for expanding the number of ombudsman as part of wider criticism of how the IRS was operating. [3]
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It is a free service. Similar duties are carried out by the Public Services Ombudsman for Wales, the Scottish Public Services Ombudsman and the Northern Ireland Public Services Ombudsman. The current (interim) Local Government and Social Care Ombudsman is Paul Najsarek, whose appointment commenced on 1 April 2023. [3]
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