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The Consumer Council for Water said the more than 20 million people served by the two firms were being ‘let down’. Southern Water and Thames Water ‘standout poor performers’ driving complaints
What could this mean for Thames Water and customers? Bill rises for all companies until 2030 have already been announced by the regulator Ofwat, with Thames Water bills rising from an average £ ...
Thames Water serves around 16 million customers, almost 25% of the UK’s population, but it is in about £16bn of debt and needs £3.3bn over the next five years to keep running.
The Metropolitan Water Board's former headquarters at New River Head. Now residential (2005). Water supply in the London area was regulated by local acts and royal charters on a piecemeal basis from 1543. Through amalgamation, by 1830 there were six companies supplying water north of the Thames: The New River Company incorporated in 1619
In 1989 the Thames Water Authority was partly privatised, under the provisions of the Water Act 1989 [3] with the water and sewage responsibilities transferring to the newly established publicly quoted company of Thames Water, and the regulatory, land drainage and navigation responsibilities transferring to the newly created National Rivers Authority which later became the Environment Agency.
As of 2022, Thames Water extracts, treats and supplies 2.5 billion litres (550 million imperial gallons) of drinking water per day using 97 water treatment works, 308 clean water pumping stations and 31,100 km (19,300 mi) of managed water mains to 10.2 million customers (4 million properties) across London and the Thames Valley. [69]
The number of complaints escalated to the Consumer Council for Water by households rose by almost a third in 2023-24.
Southern Water Authority – The Isle of Wight and the areas of the Hampshire, Kent and Sussex river authorities, except the part of the area of the Kent River Authority which was included in the area of the Thames Water Authority. Thames Water Authority – The Thames Catchment Area, the Lee Catchment Area and parts of the area of the Essex ...