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In June 2014, the Consumer Rights Directive will make it illegal to use "numbers that cost more than the basic rate" for customer services and complaints. [82] [83] [84] Many current users of 084 and 087 numbers will have to move to their 034 and 037 equivalents or to 01 or 02 geographic numbers or to new 030, 033 or 080 non-geographic numbers.
0800 xxx xxx [notes 3] Special Services – No charge to Customer a.k.a. "Freephone" Free to call from landline, and was up to 40p per minute from mobile, until July 2015 when calls to 080 numbers from mobiles became free. Calls to certain charity and similar services were always free from most mobiles.
0345: Local rate (BT Lo-Call) 0345 xxxxxx: 0845 7xx xxxx 0645: Local rate (Mercury LocalCall) 0645 xxxxxx: 0845 9xx xxxx 0374 5: National rate: 0374 5xxxxx: 0870 45x xxxx 0541 5: National rate (Mercury AreaCall) 0541 5xxxxx: 0870 15x xxxx 0990: National rate (BT NationalCall) 0990 xxxxxx: 0870 5xx xxxx 0321: Vodafone Freephone: 0321 xxxxxx ...
0800 was Tongue (TO0) – numbers were transferred to 0847 (ELNS) [notes 14] 0800 later used for BT Freefone numbers - usage of BT 9-digit 0800 numbers continued after the Big Number Change; all new 0800 allocations have 10 digits and multiple operators now issue 0800 numbers. 01801 — unused
The Answer 1571 service, a cut-down version of BT Group's Call Minder service, allows a calling party to leave messages when the called party is engaged or does not answer within a fixed number of rings. The system allows for the storage of up to 20 messages, each of which can be up to 2 minutes long, for up to 60 days (or 20 days once they ...
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Until the mid-1980s freephone numbers could be accessed only by ringing the operator on 100 and asking to be connected, e.g. Freephone 8963 for BT customer service. From 1985, the 0800 code came into use for freephone services. [19] These numbers usually had 10 digits, but a few exceptions had only 8 digits, e.g. 0800 1111 for ChildLine.
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