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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
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Between 1874 and 1936, diverse federal legislation supported maritime training through school ships, internships at sea, and other methods. A disastrous fire in 1934 aboard the passenger ship SS Morro Castle, in which 134 people died, convinced the U.S. Congress that direct federal involvement in efficient and standardized training was needed.
The course consisted of a distance learning phase followed by ten weeks of resident training (forty-five days all corps and one week for corps-specific training). In 2001, the Commanding General of the AMEDDC&S at the time further reduced the length of the course to nine weeks of resident training (forty-three days all corps and two days for ...
Here is what the former presidents said about the life and legacy of Carter, the nation's 39th president who served in the White House from January of 1977 to January of 1981.
To me, one of the most sexy scenes is when [Samuel] orders a glass of milk for her and she drinks it and they are not even touching." Nicole Kidman in Babygirl . (Niko Tavernise) (Niko Tavernise)
The American Board for Certification of Teacher Excellence, often referred to as the American Board, was launched with a $5 million federal grant from the U.S. Department of Education in 2001. [1] The non-partisan, non-profit organization 's mission is to certify subject experts, experienced professionals, career changers, and military veterans ...
The skies above MetLife Stadium may feature clouds and rain for Sunday's New York Giants home finale against the Indianapolis Colts — they won't, however, have any planes carrying protest banners.