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To access numbers in the same area, it is necessary only to dial the eight digits concerned. To access a number in another area it is first necessary to dial the trunk code of 0, followed by the area code (2, 3, 7 or 8) and then the specific local number. The area codes do not exactly match state/territory boundaries.
In August 2011, Telstra Digital announced expansion of customer service into social media with 24/7 coverage. [30] By November 2012, Telstra claimed 140,000 live chats for the month and a growth rate of this service of 600% p.a. [ 31 ] In October 2013, Telstra announced that it had grown its Live Chat workforce to 600 and its social media ...
In March 2014, Telstra sold 70% of the Sensis business to American private equity firm Platinum Equity for $454 million. As a part of the deal Sensis would continue producing and distributing the White Pages directory as required under Telstra's carrier licence. The sale saw Sensis depart Telstra management and begin to operate as a separate ...
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In December 2008 there were 7.996 million Internet subscribers representing a year on year increase of 13%. There was a decrease of 30% in the number of dial internet subscribers, and an increase of 28% in the number of non-dial subscribers. [55]
An unpublished number is also excluded from directory assistance services, such as 411. Landline telephone companies often charge a monthly fee for this service. As cellular phones become more popular, there have been plans to release cell phone numbers into public 411 and reverse number directories via a separate Wireless telephone directory ...
In 2008 management of the Trading Post was transferred to Telstra. In 2009 the printed Trading Post was shut down. Sensis is responsible for Telstra's telephone directory assistance call centers – including 1223 ("Telstra Directory Assistance"), 12456 ("Call Connect"), 1225 ("International Directories") and 1234 ("1234" information service).
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