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🚨 We have fined Royal Mail £5.6m for failing to meet its 2022/23 delivery targets by a significant and unexplained margin. Delays caused considerable harm to customers, and we found ...
Royal Mail is continuing to ask customers to refrain from posting items to overseas destinations while it investigates a cyber attack. The company said it was experiencing “severe disruption ...
Starting in May 2022, postal workers in the United Kingdom undertook a series of strikes and industrial disputes. They principally involved members of Unite and the Communication Workers Union (CWU) at both Royal Mail and the Post Office. The Royal Mail strikes ended in July 2023 after workers agreed to a three-year pay deal with Royal Mail. [1]
Royal Mail said only 74.5% of first class mail was delivered on time – classed as within in one working day – missing its 93% target. Ofcom investigates Royal Mail after it misses delivery targets
Heathrow Worldwide Distribution Centre (HWDC) is a sorting office for inbound and outbound international mail operated by Royal Mail. Located close to Heathrow Airport, the HWDC is situated in the town of Langley, Berkshire, near Slough, and began operations in 2003.
After the opening up of the industry, competitors such as Whistl and UK Mail found their place offering business postal solutions. These companies, despite being competitors to Royal Mail, hand over sorted mail to the Royal Mail for "last mile delivery" due to the sheer dominance the latter hold in a process called 'Down Stream Access'. [3]
Picket lines have been mounted outside Royal Mail delivery and sorting offices after workers launched a 48-hour strike in a worsening dispute over pay.
Royal Mail Special Delivery is an expedited mail service that guarantees delivery by 1 p.m. or 9 a.m. the next day for an increased cost. In the event that the item does not arrive on time, there is a money back guarantee. It insures goods to the value of £50 for 9 a.m. or £750 for 1 p.m.