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Situation, task, action, result. The situation, task, action, result (STAR) format is a technique [1] used by interviewers to gather all the relevant information about a specific capability that the job requires. [citation needed] Situation: The interviewer wants you to present a recent challenging situation in which you found yourself.
Star schema. In computing, the star schema or star model is the simplest style of data mart schema and is the approach most widely used to develop data warehouses and dimensional data marts. [1] The star schema consists of one or more fact tables referencing any number of dimension tables. The star schema is an important special case of the ...
Kano model. The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano, which classifies customer preferences into five categories.
Dimensional modeling always uses the concepts of facts (measures), and dimensions (context). Facts are typically (but not always) numeric values that can be aggregated, and dimensions are groups of hierarchies and descriptors that define the facts. For example, sales amount is a fact; timestamp, product, register#, store#, etc. are elements of dimensions. Dimensional models are built by ...
Lean startup is a methodology for developing businesses and products that aims to shorten product development cycles and rapidly discover if a proposed business model is viable; this is achieved by adopting a combination of business- hypothesis -driven experimentation, iterative product releases, and validated learning. Lean startup emphasizes customer feedback over intuition and flexibility ...
The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint is one of the most widely used tools to manage service operations, service design and service.
Use cases are a technique for capturing, modeling, and specifying the requirements of a system. [10] A use case corresponds to a set of behaviors that the system may perform in interaction with its actors, and which produces an observable result that contributes to its goals. Actors represent the role that human users or other systems have in the interaction. In the requirement analysis, at ...
Service quality can be related to service potential (for example, worker's qualifications); service process (for example, the quickness of service) and service result (customer satisfaction). Individual service quality states the service quality of employees as distinct from the quality that the customers perceived [7]