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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected.
Organizational identification and workplace freedom of speech has an effect on an individual's choice of expressing dissent (Kassing, 2000). If an individual highly identifies himself or herself with the organization, they are more likely to use the dissent strategy that mirrors the organization's values .
Conflict style inventories are most often used in leadership and management training courses or in executive coaching sessions. Conflict style inventories, which first appeared in the 1960s, were most often based on the work of Robert R. Blake and Jane Mouton using their Managerial Grid Model. Blake and Mouton used two axes.
Scholarly work has evolved to cover both a wider range of conflict management channels, and, also, a much wider range of disputants. In the 1970s and 1980s much interest arose in the United States, in dealing with conflict informally as well as formally, and in learning from conflict and managing conflict.
Conflict management is the process of handling disputes and disagreements between two or more parties. Managing conflict is said to decrease the amount of tension; if a conflict is poorly managed, it can create more issues than the original conflict.
There are a number of antecedents of intragroup conflict. While not an exhaustive list, researchers have identified a number of antecedents of intragroup conflict, including low task or goal uncertainty, [5] increased group size, [6] increased diversity (i.e., gender, age, race), [7] [8] lack of information sharing, [9] and high task interdependence.
The normative aims of peace studies are conflict transformation and conflict resolution through mechanisms such as peacekeeping, peacebuilding (e.g., tackling disparities in rights, institutions and the distribution of world wealth) and peacemaking (e.g., mediation and conflict resolution).