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D&B Hoovers was founded by Gary Hoover and Patrick Spain in 1990 [2] as an American business research company that provided information on companies and industries through their primary product platform named "Hoover's".
Fry's Electronics was an American big-box store chain. It was headquartered in San Jose, California, in Silicon Valley.Fry's retailed software, consumer electronics, household appliances, cosmetics, tools, toys, accessories, magazines, technical books, snack foods, electronic components, and computer hardware, in addition to offering in-store computer repair and custom computer building services.
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Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.