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As the largest energy provider in Texas serving more than 13 million customers, we take our commitment to you seriously. Count on Oncor for friendly, responsive customer service. General Inquiries/Service Requests. 888.313.6862. contactcenter@oncor.com (Monday-Friday, 8 a.m.-6 p.m. Central Time) For Outages. 888.313.4747
Volunteer Fire Departments in West, Northwest Texas Receive $650,000 from Oncor. Communications. 08.27.2024.
SIGNUP FOR ONCOR ALERTS. OUTAGE MAP. Report Outage. Identify Location . Verify Info . Report Outage . What do you know about the location? Select One . Phone Number . Address . ESI ID . Meter Number . FEEDBACK [+] Next. Call . 888-313-4747 . Learn more . Text . OUT to 66267. Learn more . Download . In Your App Store ... ELECTRIC DISTRIBUTION ...
You can also call us at 888.313.4747. If you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR). To register for My Oncor Alerts, text REG to 66267. To stop receiving My Oncor Text Alerts, text STOP to 66267. You will receive proactive power outage notifications and status updates all from your phone.
888-313-4747. Learn more. Text.
Electric Vehicles. Learn about our ongoing commitment to innovative solutions and services that benefit millions of Texans. Renewables, Solar & More
You are also welcome to call our Texas-based contact center at 1-888-313-6862 and they will submit your request to the Claims department who will then respond within 7-10 business days (excluding holidays).
While electricity runs through thousands of miles of power lines across our state, it is our exceptional people that truly empower Oncor. They make a difference every day—to our company, to the communities where we live and work, and to millions of Texans.
Step 1: Call Oncor at 888.313.6862 to request a temporary disconnect. Depending on your current Retail Electric Provider, you may be asked to contact them to place the request. Step 2: You will be contacted by Oncor to schedule a time for your temporary disconnect. Please contact us 3 days in advance of work that is needing to take place.
FREQUENTLY ASKED QUESTIONS. Is the outage map in real-time? I don't see an outage symbol over my home. Where's my outage? What does “Latest Estimated Restoration” mean? I see it in the summary tables by ZIP Code and county and when I hover over the outage on the map.