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Amadeus is a computer reservation system (or global distribution system, since it sells tickets for multiple airlines) owned by the Amadeus IT Group with headquarters in Madrid, Spain. The central database is located at Erding , Germany .
Since airline reservation systems are business critical applications, and they are functionally quite complex, the operation of an in-house airline reservation system is relatively expensive. Prior to deregulation [ clarification needed ] , airlines owned their own reservation systems with travel agents subscribing to them.
Their idea of an automated airline reservation system (ARS) resulted in a 1959 venture known as the Semi-Automatic Business Research Environment (SABRE), launched the following year. [8] By the time the network was completed in December 1964, it was the largest civil data processing system in the world. Other airlines established their own systems.
Amadeus Altéa Customer Management System (CMS) is a software suite for airlines' sales and reservations, inventory management and departure control systems. [42] Using it, airlines outsource their IT operations onto a community platform which allows them to share information with both airline alliance and codeshare agreement partners.
Amadeus and American Airlines Announce New Long-Term Distribution Agreement MIAMI & FORT WORTH, Texas--(BUSINESS WIRE)-- Amadeus, a leading technology partner for the global travel industry, and ...
A mirror image of the passenger name record (PNR) in the airline reservations system is maintained in the GDS system. If a passenger books an itinerary containing air segments of multiple airlines through a travel agency, the passenger name record in the GDS system would hold information on their entire itinerary, while each airline they fly on would only have a portion of the itinerary that ...
Navitaire's passenger service system is New Skies, which was introduced in 2005. [21] It introduced features including a low fare finder and multi-city bookings. [23] [24] The system provides reservations via the Internet, call centers, and through global distribution systems (GDS) using a ticketless model as well as enabling e-ticketing.
When a passenger books an itinerary, the travel agent or travel website user will create a PNR in the computer reservation system it uses. This is typically one of the large global distribution systems , such as Amadeus , Sabre , or Travelport (Apollo, Galileo, and Worldspan) but if the booking is made directly with an airline the PNR can also ...
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